Supported Methods

We use the international payment system Stripe to accept payments, ensuring high reliability and compliance with global security standards:

• Credit Cards:
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Maestro
• Digital Wallets:
  • Apple Pay
  • Google Pay
• Other payment methods available in Stripe (depends on the user’s country)

Transaction Security

• Encryption All payments are made through a secure SSL/TLS connection.
• Data Protection Payment information is processed according to Stripe protocols and is not transmitted to us directly.
• International Standards Stripe complies with PCI DSS security standards and has the necessary licenses to conduct money transfers internationally.

Digital Services and Mailings

Our services include digital products and/or services, including mailing services. Immediately after payment, data processing and preparation for mailing begins: contact verification, document formatting, optimization of sending time. Therefore, refunds for such services are not provided, as the preparation process starts immediately and cannot be canceled.No refunds: all sales of digital services are final, and refunds are not issued. After payment, we immediately begin processing your data and preparing for mailing, making it impossible to "return" or exchange the service.

3.1 Exceptions to the No-Refund Policy

1. Technical Issues If you encounter serious technical problems due to our fault that prevent the service from being provided (e.g., mailing system failure), please contact support within 12 hours of payment. If the problem is confirmed on our side, a full refund may be possible.
2. Duplicate Purchase In case of mistakenly paying for the same service again (duplicate order), contact us within 12 hours after the duplicate payment, providing confirmation of both transactions.
3. Mailing Execution Guarantee We guarantee the execution of the mailing within 48 business hours (Mon-Fri) from the selected date. If we are unable to execute the mailing within the specified timeframe, we will offer:
   • Postponement of the sending date to the next business day
   • Or a full refund upon your request

3.2 Refund Process (in exceptional cases)

1. Contact support, providing your order number and the reason for the request (technical issue or duplicate purchase).
2. Provide payment confirmation (receipt from Stripe).
3. Wait for a decision and instructions regarding the refund. Refund timelines may depend on Stripe’s rules and your card issuer’s bank.

3.3 Changes to the Policy

Information Protection

• Data Encryption Any data exchange between you and our Platform is conducted over a secure protocol (HTTPS).
• No Storage of Payment Data We do not store credit card data. All processing and storage occur within the Stripe system.
• Limited Staff Access Employees have access only to the information necessary to perform their duties (e.g., confirming payment status, but not card details).

Role of Stripe

• Stripe has all the necessary licenses and certificates to accept and process payments in various countries around the world.
• PCI DSS: Stripe adheres to a high standard of payment card security, excluding the transmission of critical data to our servers.
• GDPR: Personal data of users is processed only to the extent necessary for providing services and conducting payments.

Payment FAQ

1. What should I do if the payment does not go through?
   • Check the accuracy of the entered data on the Stripe page, the availability of funds on the card, and any bank restrictions.
2. Are my card details saved?
   • No, we do not receive or store credit card data. Everything happens on the Stripe side.
3. Can I pay from another country?
   • Yes, Stripe supports international payments.
4. How can I change or cancel a service?
   • Changing or canceling a service depends on its type. For clarification, please contact support.
5. Why can’t I get a refund for the mailing service?
   • Mailing begins immediately after payment and provides instant access to digital content and services, which cannot be "returned" in their original form.

Our Contacts

If you have questions about payment or other financial operations, you can contact us in any convenient way:

• Email: [email protected]
• Support Chat: available 24/7 on the website
• Feedback Form: Fill out the form